FAQ
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FREQUENTLY ASKED QUESTIONS:

1. Q: How could I get samples? 
A: We can provide samples if you have a Fedex or DHL account or other courier freight collectable account and agree to pay the courier freight.or,you send us the samples charge together with the courier cost by T/T or Paypal.

2. Q: How much the courier freight will be for the samples?
A: Courier freight depends on the quantity, weight and carton size and your area. We will help to calculate and advise you the approx. total freight so that you can make the related arrangement.

3. Q: How can I get your price list?
A: You can see our online catalog with price for all of our products by clicking here. Also, you can send us Email or Fax asking for the price list in Excel or PDF format. 

4. Q: Can we have our LOGO or company name to be printed on your products or the package? 
A: Yes, you can. We can print your Logo and company name etc in our products by silk screen printing according to your artwork design, and the minimum quantity for silk screen printing is 500 units per LOGO. You can send us the artwork by email in JPG, TIF, AI, EPS, TIFF or CorelDraw formats.

5. Q: What's your usual payment term for orders?
A: We accept terms of T/T in advance or L/C at sight, and T/T is preferable for total order amount under USD100,000. We do not accept payment directly by credit card but Paypal and Western Union can be considered as a method for the collection of small amount and sample fee.

6. Q: How can we become your sole distributor?
A: If you can sell our products USD20,000 to USD50,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD50,000 per month, you could be our sole distributor in the country.

7. Q: I just want to buy a few pieces of your products, what to do?
A: Sorry, we are manufacturer and exporter, we only serve column buyers and don't accept retail order.

8.Q: How long is your warranty time?
A: Usually, we seldom receive any defective items from our customers as we have strictly kept the quality in the production and before shipment. To guarantee our good service, however, we still provide one year warranty, when they have any problem,We will repair them and ship them back freely.

9.Q: How many is your MOQ?
A: Our MOQ is 50PCS for each model .Sample order available ,but price should be 1 to 2 dollar higher.

10.Q: How long do you need to ship goods?
A: Shipment policy: Delivery after receipt of your payment .
Delivery Schedule :For existing items ,we can make sure 2 days after receipt of your payment. For non-stock items, the lead time usually will be 5 - 10 days for 2000 pcs.

If you have any quetions or comments that are not addressed in our FAQ, please contact us